Responsible Gaming Team Lead

Are you passionate about player protection and ensuring a safe gaming environment for all? We’re seeking a dynamic and dedicated Responsible Gaming Team Leader to drive our commitment to responsible gaming. 

What We’re Looking For: 

• Experience working in the field of Responsible Gaming or in a similar role 
• Experience in reporting tasks such as teams KPIs, productivity and quality 
• Keen interest in the psychology of addiction, regulatory and compliance knowledge  
• Flexibility and ability to adapt to changing priorities with a positive mindset. 
• Excellent organisational and time management skills with the ability to prioritise workload and meet deadlines 
• Analytical thinker with excellent attention to detail 
• Self-motivated and act as a leading example  
• Ability to lead others in a humble way and have experience coaching and developing people 
• Experience with communicating effectively with cross departments and top management is a plus 

As Responsible Gaming Team Leader, you’ll play a pivotal role in leading our RG team, supporting their daily tasks, and ensuring compliance with all RG-related matters across various markets.

Your responsibilities will include: 

• Manage the team’s performance, identify individual development areas, providing constructive feedback 
• Lead and motivate team members and ensure an enjoyable working environment 
• Ensure SLAs are met, conduct team quality checks, and drive continuous performance improvement 
• Act as a go-to person for any practical queries or customer escalations 
• Actively participate in the recruitment of new team members 
• Reactively and proactively collect, monitor, and analyse player data, interpret trends and patterns 
• Safeguard vulnerable groups from gambling addiction and make direct contact with players when required  

• Assist department with day-to-day queries and complaints, including out of office hours in exceptional cases 
• Conduct and share daily reports deriving from the RG departments statistics, with management. 
• Manage player escalations from other departments  
• Keep up to date with regulations, policies & procedures, and best practices regarding responsible gaming 
• Follow processes and procedures to make sure that available resources are used efficiently and suggest an improvement 
• Identify and suggest improvement areas where further trainings needed 
• Instil a culture of ethical Responsible gaming by continuously promoting awareness. 

Employee benefits:

• Private health insurance 
• Free breakfast and lunch  
• Wellness allowance  
• Birthday leave 

• Company and Team building events 
• Relocation package to Malta including flight and 2 weeks of accommodation   

And much more! 

Apply today and be part of our success story!